Consultancy Services for Primary Care, Federations, ICBs & Neighbourhood Healthcare Teams

 

Our consultancy provides practical, system‑wide support across primary care, helping organisations strengthen delivery, improve patient experience, and operate more efficiently. With over 15 years of experience working directly with GP practices, GP federations, ICBs and neighbourhood health teams, we offer a blend of operational insight and hands‑on implementation.

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Core Services

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Practice Operations & Workflow Improvement

• Redesigning clinical and administrative workflows

• Capacity and demand planning

• Appointment system optimisation

• Reducing bottlenecks and improving patient flow

• Supporting practices to meet access and quality requirements

Strategic Support for GP Federations

• Service development and mobilisation

• Programme management for large‑scale projects

• Standardising processes across multiple practices

• Governance, reporting, and performance frameworks

• Workforce coordination and shared service models

• Board and leadership development

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ICB Collaboration & System Integration

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• Supporting ICB priorities at place and neighbourhood level

• Aligning practice operations with system‑wide objectives

• Data‑driven improvement planning

• Facilitating cross‑organisational working

• Implementing consistent pathways and standards

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​Neighbourhood & PCN Support

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• Enhancing multidisciplinary team (MDT) coordination

• ARRS workforce planning and deployment

• Improving communication between practices and community teams

• Supporting neighbourhood‑level service delivery

• Developing shared resources and local operating models

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Compliance, Quality & Governance

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• HR processes

• Risk management and assurance processes

• Training and support for practice managers and teams

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Project Delivery & Change Management

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• Leading end‑to‑end delivery of improvement projects

• Embedding sustainable changes, not quick fixes

• Coaching teams through operational change

• Monitoring impact and reporting outcomes

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Expert HR Support Service to ensure organisations stay compliant, manage people effectively and build a strong confident workforce

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• ​Strategic HR advice aligned to your organisational goals and growth plans

• Employee relations support, including disciplinaries, grievances, and conflict resolution

• Recruitment and onboarding processes to attract and retain the right talent

• Review, update and enhancement of existing HR policies and procedures

• Performance management, training and organisational development support